Terms and conditions
Terms & Conditions
1. Introduction
Welcome to Knight E-Bike (“Company”, “we”, “our”, or “us”). By accessing or using our website www.knightebikes.com, you agree to comply with and be bound by the following terms and conditions (“Terms”). These Terms apply to all visitors, users, and customers (collectively, “you”, “your”). Please read them carefully before using our site or placing an order, as they set out your rights and obligations.
2. Use of the Website
• License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the website for personal, non-commercial purposes.
• Prohibited Activities: You agree not to misuse this website, including but not limited to: introducing viruses, using the site for unlawful purposes, attempting to hack the site, or violating the rights of others. We reserve the right to suspend or terminate access to the website if we suspect any unauthorized or illegal activities.
3. Orders and Purchases
• Placing Orders: By placing an order, you represent and warrant that all information you provide is accurate, and you have the legal right to use the payment method provided. All orders are subject to acceptance and availability.
• Order Confirmation: Once you place an order, you will receive an order confirmation via email. Please ensure that all details in the confirmation are correct. In the event of errors, notify us immediately.
• Pricing: All prices listed are in [currency], inclusive/exclusive of applicable taxes (depending on your location). We reserve the right to modify our prices at any time without notice, but these changes will not affect orders already placed.
• Payment Methods: We accept [list payment methods, e.g., Visa, MasterCard, PayPal, Crypto, Cash-in-store]. Payment must be received in full before your order is dispatched.
4. Shipping and Delivery
• Shipping Policy: We offer shipping across Ontario within 5 days. Delivery times are estimates and may vary based on location, shipping method, and unforeseen circumstances.
Shipping Costs: A delivery fee may apply based on your location:
• Toronto and Greater Toronto Area (GTA): $100-120
• Within 100 km of Toronto: $150-200
• Beyond 100 km (within Ontario only): $250-300
• For deliveries outside of Ontario or in other provinces, please contact us prior to purchase to obtain an accurate delivery cost estimate.
5. Returns, Cancellations, and Refunds
• Cancellations: Orders may be canceled without penalty if the cancellation request is made before the item has shipped. To cancel your order, contact us at [contact email or phone number].
• Return Policy: We accept returns of unused, undamaged products in their original packaging within [number] days of delivery. The customer is responsible for return shipping costs unless the return is due to a defect in the product.
• Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [number] business days and applied to your original method of payment.
6. Product Warranties and Disclaimers
• Warranty: Our electric bikes come with a 6 month manufacturer’s warranty, covering battery, controller and motor only. The warranty does not cover wear and tear, accidental damage, or misuse.
• Warranty Claims: If you believe your product is defective and covered under warranty, contact us at [warranty contact information]. Proof of purchase is required for all warranty claims.
• Limitation of Liability: Except as required by law, our liability is limited to the amount paid by you for the product. We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.
7. Limitation of Liability
• To the fullest extent permitted by law, Knight E-Bike and its affiliates, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to, loss of profits, revenue, data, or use, arising out of or in connection with the use of this site or the purchase of products through it.
8. Privacy Policy
• Your privacy is important to us. Please refer to our [Privacy Policy URL] for detailed information on how we collect, use, and protect your personal information.
9. Changes to Terms
• We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and by continuing to use the site after changes are made, you accept and agree to the revised Terms.
10. Governing Law
• These Terms and your use of the website are governed by the laws of Canada, without regard to its conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts in [jurisdiction].
11. Contact Information
• If you have any questions regarding these Terms & Conditions, please contact us at knightebikestoronto@gmail.com or through the form.